Publication details
The Social Media Perception and Reality -Possible Data Quality Deficiencies between Social Media and ERP
| Authors | |
|---|---|
| Year of publication | 2018 |
| Type | Article in Proceedings |
| Conference | Proceedings of the 20th International Conference on Enterprise Information Systems |
| MU Faculty or unit | |
| Citation | |
| Doi | http://dx.doi.org/10.5220/0006788801980204 |
| Keywords | Business Intelligence Solutions; Data Quality; ERP; Social Media |
| Description | With the increase of digitalisation, data in social media are often seen as more updated and realistic than the information system representations. Due to the fast changes in the real world and the increasing Big Social media data, there is usually certain misalignment between the social media and information system in the enterprise such as ERP, therefore there can be data deficiencies or data quality problems in the information systems, which is caused by the differences between the external social media and internal information system. In this paper, underpinned by the work of ontological data quality from Wang and Wand 1996, we investigate a set of data quality problems between two representations - Social Media and ERP. We further discuss how ERP system can be improved from the data quality perspective. |