Publication details
Reconfiguring the service system for resilience: lessons learned in the higher education context
| Authors | |
|---|---|
| Year of publication | 2024 |
| Type | Article in Periodical |
| Magazine / Source | JOURNAL OF BUSINESS & INDUSTRIAL MARKETING |
| MU Faculty or unit | |
| Citation | |
| Doi | http://dx.doi.org/10.1108/JBIM-09-2022-0426 |
| Keywords | Education service system; System thinking; Change in; of context; Reconfiguration; Resilience |
| Description | This paper describes a framework to evaluate how the context of the tertiary education service has been disrupted and the influence on the adherence of the students to the educational process, via primary quantitative data collection. This paper tackles the problem of distinguishing the change in context and context change and the possibility of system reconfiguration. |
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