Publication details
Kvalita poskytovaných služeb turistickými informačními centry
| Title in English | Provided Service Quality by Tourist Information Centers |
|---|---|
| Authors | |
| Year of publication | 2004 |
| Type | Article in Proceedings |
| Conference | VII. Mezinárodní kolokvium o regionálních vědách |
| MU Faculty or unit | |
| Citation | HOLEŠINSKÁ, Andrea. Kvalita poskytovaných služeb turistickými informačními centry (Provided Service Quality by Tourist Information Centers). In VII. Mezinárodní kolokvium o regionálních vědách. Brno: MU Brno, 2004, p. 27-33. ISBN 80-210-3549-8. |
| Field | Economy |
| Keywords | Provided service quality; Tourist information centers; Quality factors; Cooperation |
| Description | The contribution is about the provided service quality by tourist information centres in the tourist region of Southern Moravia. The introductory part discusses tourist information as service and deals with standardization and quality management. The main part reports on the case study and presents the conclusion concerning the level of provided service quality by tourist information centres and the factors that influence quality. |
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