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Exploring Trust in Group-to-Group Video-Conferencing

Název česky Zkoumání důvěry ve videokonferencích pro spolupráci skupin
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SLOVÁK Petr NOVÁK Peter TROUBIL Pavel HOLUB Petr HOFER Eric

Rok publikování 2011
Druh Článek ve sborníku
Konference CHI EA '11 Proceedings of the 2011 annual conference extended abstracts on Human factors in computing systems
Fakulta / Pracoviště MU

Ústav výpočetní techniky

Citace
www http://dl.acm.org/citation.cfm?id=1979791
Doi http://dx.doi.org/10.1145/1979742.1979791
Obor Informatika
Klíčová slova videoconferencing; group-to-group; trust; GColl
Popis Previous work has shown that supporting trust via computer-mediated communication can be a challenge, especially among strangers. In this paper, we report on an experiment comparing two group-to-group video-conferencing environments and face-to-face communication in their ability to support trust and mutual cooperation in a social dilemma task. There are pronounced differences in participant behaviour between the two video-conferencing designs, indicating higher mutual trust in one of the video-conferencing conditions. The decisive factor seems to be a discrepancy in the type of group identity that develops during the game. Moreover, our results suggest that a combination of personal displays and a unique video-stream of each participant present in the better video-conferencing condition contributed to this result.
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