doc. Ing. Alena Klapalová, Ph.D.

Associate professor, Department of Business Management

office: 549
Lipová 507/41a
602 00 Brno

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phone:	+420 549 49 5203
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Basic information

Type

Total number of publications: 164

2024

Pain points and challenges of cores return management among German and French automotive aftermarket companies

KLAPALOVÁ Alena PLAČEK Michal ŠKAPA Radoslav VACEKOVÁ Gabriela

Article in Periodical

European Journal of International Management, year: 2024, volume: 23, edition: 1, DOI

2020

D2.2-Circular business model development and implementation plan

KLAPALOVÁ Alena ŠKAPA Radoslav ROCI Malvina VACEKOVÁ Gabriela PAIXAO DE SOUSA Cristina Maria SALEHI Niloufar

Year: 2020
Quality Management in the Context of Objective and Subjective Business Performance

SUCHÁNEK Petr KLAPALOVÁ Alena ŠKAPA Radoslav

Article in Proceedings

Year: 2020
Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí

KLAPALOVÁ Alena SUCHÁNEK Petr ŠKAPA Radoslav

Monograph

Year: 2020, edition: Vyd. 1., number of pages: 128 s.

2019

Customer product returns – feedback and knowledge management

KLAPALOVÁ Alena

Article in Periodical

Measuring Business Excellence, year: 2019, volume: 23, edition: 2, DOI
D 2.1 Demonstrator baseline and market characteristics report

KLAPALOVÁ Alena ŠKAPA Radoslav VACEKOVÁ Gabriela ŠVECOVÁ Jana ŠTANGOVÁ Radmila PAIXAO DE SOUSA Cristina Maria

Year: 2019
How Knowledge Management is Approached in Circular Economy Academic Research?

KLAPALOVÁ Alena

Article in Proceedings

Proceedings from the 14th International Forum on Knowledge Assets Dynamics: Knowledge Ecosystems and Growth, year: 2019
The Effectiveness of Reverse Logistics: the empirical test of its factors for product returns reduction

ŠKAPA Radoslav KLAPALOVÁ Alena

Article in Periodical

Ekonomický časopis, year: 2019, volume: 67, edition: 1

2018

Analýza spokojenosti zákazníka v kontextu zpětných toků a výkonnosti podniku

KLAPALOVÁ Alena SUCHÁNEK Petr

Article in Periodical

Trendy v podnikání - Business Trends, year: 2018, volume: 8, edition: 3, DOI
Business performance and its relationship to customer satisfaction and enterprise quality management

KLAPALOVÁ Alena SUCHÁNEK Petr

Article in Proceedings

Proceedings of the International Scientific Conference of Business Economics, Management and Marketing 2018, year: 2018