Publication details
Veřejné služby z pohledu uživatele
| Title in English | Public services - user view |
|---|---|
| Authors | |
| Year of publication | 2014 |
| Type | Article in Proceedings |
| Conference | XVII. mezinárodní kolokvium o regionálních vědách. Sborník příspěvků. |
| MU Faculty or unit | |
| Citation | |
| web | http://is.muni.cz/do/econ/soubory/katedry/kres/4884317/48596005/058_2014.pdf |
| Doi | http://dx.doi.org/10.5817/CZ.MUNI.P210-6840-2014-58 |
| Field | Management and administrative |
| Keywords | Public service; public service quality; Mystery shopping; local government |
| Description | The paper presents aspects of providing of public services and their quality. The paper deals in detail with Mystery Shopping as a method of improving the quality of public services. They are identified categories that have an impact on the perception of quality of public services by using the services at the municipal office. |
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