Publication details

Mimosoudní řešení spotřebitelských sporů ze zprostředkování energetických aukcí (část I)

Title in English Out-of-court settlement of consumer disputes arising from the mediation of energy auctions (Part I)
Authors

VEVERKOVÁ Svatava

Year of publication 2021
Type Article in Periodical
Magazine / Source Soukromé právo
MU Faculty or unit

Faculty of Law

Citation
Web Repozitář MU
Keywords energy auctions; consumer disputes; out-of-court settlements
Attached files
Description The paper will focus on the out-of-court settlement of consumer disputes arising from the mediation of energy auctions. Consumers are offered free of charge to bid for a more advantageous supplier through distance or door-to-door sales. A dispute arises when a consumer refuses to enter into a contract with a supplier or cancels a contract with a supplier. In such a case, the consumer is penalised by the supplier or intermediary for obstructing the supply of energy with a contractual penalty. The contractual relationship involves the energy intermediary, the supplier and the consumer. The Energy Regulatory Office is the entity for out-of-court dispute resolution in the energy sector, but it does not have jurisdiction over disputes with energy auction intermediaries. The paper aims to answer the question of which entity is competent to resolve disputes and what are the mechanisms for out-of-court resolution of consumer disputes. It also outlines the problematic aspects of the model and proposes solutions.
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