Publication details

Zásady efektivní komunikace v lékárně

Title in English Principles of effective communication in the pharmacy
Authors

MAZÁNKOVÁ Dana KŇAŽEK Filip MEČIAKOVÁ Jana

Year of publication 2022
Type Article in Periodical
Magazine / Source Praktické lékárenství
MU Faculty or unit

Faculty of Pharmacy

Citation
web Praktické lékárenství
Doi http://dx.doi.org/10.36290/lek.2022.026
Keywords effective communication; pharmacy; feedback; active listening; verbal communication; non­-verbal communication
Attached files
Description Pharmacists and pharmacy assistants have extensive expertise in the field after graduation, and they continue to expand this through lifelong education. However, sometimes, during dispensing of drugs in the pharmacy, they may not be able to translate this expert knowledge into a language the patient can understand. In order to improve patients´ compliance to treatment, it is necessary to use so-called effective communication techniques during the dispensing of drugs. It mainly involves passing on essential information without unnecessary ballast in a comprehensible form together with using active listening.

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