Standardizace informačních služeb a ISO 20000

• Title in English: Standardization of information services and ISO 20000
• Authors: ŠTEFANÍK Matěj; HŘEBÍČEK Jiří
• Year of publication: 2008
• Type: Article in Proceedings
• Conference: 5. letní škola aplikované informatiky. Indikátory účinnosti EMS podle odvětví.
• MU Faculty or unit: Faculty of Science
• Field: Informatics
• Keywords: Standard; ISO 20000; Information services
• Description: There is assessed current usage of standards in the field of information services and their real implementation with regard to international standardization of information service delivery process. The content of this paper describes detail analysis of ISO 20000 standard which is currently increasingly used. Its structure and phases are further described.

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