Řízení kvality veřejných služeb ve vztahu ke spokojenosti klientů/občanů

• Title in English: Quality Management of Public Service in relation to Customers/Citizens Satisfaction
• Authors: NUNVÁŘOVÁ Svatava
• Year of publication: 2010
• Type: Article in Proceedings
• Conference: Řízení veřejných výdajů na regionální úrovni : sborník příspěvků 2. sekce mezinárodního vědeckého semináře pořádaného Katedrou veřejné ekonomie Ekonomicko-správní fakulty Masarykovy univerzity
• MU Faculty or unit: Faculty of Economics and Administration
• Field: Economy
• Keywords: Quality Improvement; Consumers/Citizens Satisfaction; Modern Approaches to Public Organization Management
• Description: The quality of public services is innovating more intensively in a few last years. This paper is presenting results of the wider research project of measurement customers/clients satisfaction. There is in this paper presented choice possibilities of using modern approaches to the quality management in the public sector and their dependence on measurement customers/clients satisfaction.

Related projects

• Measurement of Citizens Satisfaction with Public Sector Services as Integra Part of Quality management in Public Sector Organizations