doc. Ing. Alena Klapalová, Ph.D.

2018

• Customer Product Returns – Feedback and Knowledge Management

  KLAPALOVÁ Alena

  Article in Proceedings

  Proceedings from the 13th International Forum on Knowledge Asset Dynamics, year: 2018

• Employee-driven innovation and reverse supply chain management

  KLAPALOVÁ Alena

  Article in Periodical

  International Journal of Entrepreneurship and Innovation Management, year: 2018, volume: 22, edition: 4-5, DOI

• Perceived Importance of Innovation, Knowledge Management Maturity, Returns Management Knowledge and Internal Integration

  KLAPALOVÁ Alena ŠKAPA Radoslav

  Article in Proceedings

  The Proceedings of the 13th European Conference on Innovation and Entrepreneurship ECIE 2018, year: 2018

• Výkonnost podniku, spokojenost zákazníka, kvalita a její řízení v podniku – návrh koncepčního rámce pro měření vztahů

  SUCHÁNEK Petr KLAPALOVÁ Alena

  Article in Proceedings

  Nové smery v IKT, podnikovom hospodárstve a jazykovej komunikácii, year: 2018

2017

• Product returns – interdisciplinary interfaces between knowledge, quality and product innovation management

  KLAPALOVÁ Alena KRČÁL Michal

  Article in Proceedings

  Proceedings from 20th International Conference on Quality and Service Sciences (QMOD): Challenges and Opportunities of Quality and Sustainability in the 4th Industrial Revolution, year: 2017

• Quality Management and its Impact on Business Performance

  SUCHÁNEK Petr KLAPALOVÁ Alena

  Article in Proceedings

  The Poprad Economic and Management Forum 2017, year: 2017

• Řízení zpětných toků jako prostředek tvorby hodnoty

  KLAPALOVÁ Alena

  Monograph

  Year: 2017, edition: Vyd. první, number of pages: 164 s.

2016

• A framework of systematic innovative thinking for reverse flows and problem solving

  KLAPALOVÁ Alena

  Article in Proceedings

  IFKAD 2016 11th International Forum on Knowledge Asset Dynamics, year: 2016

• Customer satisfaction and drivers and effects of reverse logistics management

  KLAPALOVÁ Alena

  Article in Proceedings

  Carpathian Logistics Congress CLC 2015 Proceedings, year: 2016

• Reverse Logistics: The Difference between Service and Manufacturing Industry

  KLAPALOVÁ Alena ŠKAPA Radoslav

  Chapter of a book

  Enhancing Customer Experience in the Service Industry: A Global Perspective, edition: Vyd. 1., year: 2016, number of pages: 28 s.